Guidelines for Customer Reviews
These Guidelines supplement the General Terms and Conditions of Klantenvertellen B.V. and apply to the Agreement between Klantenvertellen and the Contractor.
1. Introduction
These Customer Review Guidelines (“Guidelines”) supplement the General Terms and Conditions of Klantenvertellen B.V. (“General Terms and Conditions”) and apply to the Agreement between Klantenvertellen and the Contractor.
By entering into the Agreement, the Contractor declares that they have taken note of the Guidelines and the General Terms and Conditions and agree with their content. Klantenvertellen reserves the right to amend these Guidelines. Any changes will be announced in accordance with article 2.6 of the General Terms and Conditions via the website www.klantenvertellen.nl and www.kiyoh.com.
2. Definitions
In addition to article 1 of the General Terms and Conditions, the following definitions are used in these Guidelines:
- Survey: the questionnaire included in the Customer Review System based on which Users can post a Review;
- Terms of Use: the conditions applicable to the use of the Review Tool by the User;
- Complaints Procedure: the procedure by which complaints from Contractors and Users about Reviews can be handled;
- Customer Review System: the online environment that allows the Contractor to manage Surveys, view Reviews, and contact Users;
- User: a customer of the Contractor who has purchased a product or service from the Contractor and has entered into a user agreement with Klantenvertellen to post a Review;
- Review Tool: the software that allows the User to complete the Survey and thereby post a Review about the Contractor;
- Review: an evaluation entered by the User in the Review Tool about the Contractor;
- Website: the Contractor's website.